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Knowledge Base (475)

  1. Export Custom Objects

    Answer: Environment:   Custom Objects   Resolution:    First of all, you need to verify if the custom objects are configured correctly on the site. After confirming that everything...

  2. Description of chat agent events

    Answer: Environment: B2C Service Chat Resolution: Review the below table for a brief description of chat agent events within B2C Service Chat: Event ID Event Name Description 1  Log-on  Occurs when...

  3. Description of chat events

    Answer: Environment: B2C Service Chat Resolution:     Review the below table for a brief description of chat events within B2C Service Chat: Event ID Event Name Description 1 Agent Post Occurs when...

  4. Customizing the Links menu

    Answer: Envronment: Administration Console Resolution:  You can customize the links to meet your organization’s needs by adding links to other websites your staff members may need to access. You can...

  5. Setting the File name for the Print Message Templates

    Answer: Environment: Print Message Templates, Oracle B2C Service Issue: The Print option for records such as answers, incidents, contacts, etc. allows you to Save the record as a webpage, by clicking...
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Documentation (674)

  1. Link to a URL

    Manually Migrate a Version 10.3 Or Earlier Project to the Current Version of Policy Modeling Validate User Input . 5 . Add interview help text If your 10 .x project used commentary, you will need to Last Updated: 02/20/2025

  2. Link to a URL

    Examples of Control Restyling text field (for example, text entered for a number input) in an interview like this: Example 5 Last Updated: 02/20/2025

  3. Link to a URL

    Choose Boolean Attribute Text conclusively and should not be used. 5 . Boolean attributes should represent a single concept In many Last Updated: 02/20/2025

  4. Link to a URL

    Customer Portal » \RightNow\Controllers\Pta Error Code 7 : The credentials for the user were invalid. ERROR_UNABLE_TO_LOGIN Error Code 10 : The Last Updated: 10/23/2018

  5. Link to a URL

    Change the Display of Check Boxes extension. For more information, see Example 5 in Examples of control restyling . Oracle Copyright Last Updated: 02/20/2025
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